Frequently Asked Questions
Answers about how TouchPoints work, what's in the box, shipping, returns, and the TouchPoints Collective. Can't find what you need? Email us at hello@thetouchpointsolution.com.
How TouchPoints Work
What are TouchPoints?
TouchPoints are a wearable sensory support device that use BLAST® (Bi-Lateral Alternating Stimulation Tactile) technology — gentle alternating tactile stimulation worn as a pair, one on each side of the body. They're designed to be a simple, passive tool for everyday moments of stress, sensory overload, or difficulty focusing.
What is BLAST® technology?
BLAST stands for Bi-Lateral Alternating Stimulation Tactile. The two devices "talk" to each other and alternate gentle vibration from one side of the body to the other. This side-to-side pattern is designed to help shift the nervous system from a fight-or-flight (sympathetic) state toward a calmer rest-and-digest (parasympathetic) state.
Is there research behind this?
Yes. TouchPoints have been studied in clinical trials, archival studies, and case reports looking at stress, attention, and behavior. In published findings, users have seen reductions in self-reported stress and body sensations within 30 seconds of use, and studies in school and clinical settings have tracked improvements in attention, engagement, and disruptive behaviors. Full details and links to the studies are on our Research & Reviews page.
Are TouchPoints a medical device?
No. TouchPoints are a general wellness device and are not intended to diagnose, treat, or cure any condition. They're not a substitute for medical or therapeutic advice. If you have questions about sensory processing, attention, ADHD, autism, self-regulation, or your individual needs, please consult a qualified healthcare or therapeutic professional.
Product Info
What comes in the box?
The TouchPoints for Sensory Support core set includes a pair of devices, a pair of sweatbands, and a charging cable.
What's the difference between the Core Set and the Together Bundle?
The Together Bundle includes two complete sets — one for you and one for a support person, family member, or caregiver — so you can each have your own devices rather than sharing a single pair.
What are the sweatbands like?
The sweatbands are one-size, stretchable, and zippered, designed to securely hold a device against the skin at the wrist, upper arm, or ankle.
How long does the battery last, and how do I charge them?
TouchPoints take about 2–3 hours to charge fully, and a full charge lasts 4–6 hours depending on usage. They charge via the included USB charging cable — replacement cables are available separately if needed.
What settings do TouchPoints have?
TouchPoints offer three settings, each designed for a different kind of moment:
- Sleep & Meditation — for winding down or a bedtime routine
- Calm & Focus — for everyday focus and concentration
- Meltdown & Overwhelm — for moments of acute distress or overwhelm
Are TouchPoints waterproof?
TouchPoints are water-resistant, not waterproof — they can handle everyday exposure like sweat or light rain, but shouldn't be submerged, worn in the shower, or worn while swimming.
What ages are TouchPoints suitable for?
TouchPoints are safe for ages 3 and up. Small parts may pose a choking hazard, so adult supervision is recommended for children under 3.
Using TouchPoints
How do I get started?
- Turn the devices on before putting them on.
- Put them in the sweatbands and put the sweatbands on — one on each side of the body (wrist, upper arm, or ankle).
- Choose a setting, then go about your day. The alternating stimulation works quietly in the background while you carry on with whatever you're doing.
Where should I wear them?
Anywhere on opposite sides of the body — most commonly the wrists, upper arms, or ankles. One device goes on each side.
How long can I wear them, and how often?
Many people use TouchPoints for a short session during a specific moment (like before a test or during a stressful commute), while others wear them for longer stretches during the day, within the 4–6 hour battery life per charge.
Which setting should I use?
It depends on the moment — Sleep & Meditation for winding down, Calm & Focus for everyday concentration, and Meltdown & Overwhelm for acute distress. There's no wrong setting to start with; many people try each one to see what feels best for them.
Can I use TouchPoints alongside other tools or therapies?
Yes. TouchPoints are designed to be one option within a broader toolkit that might also include things like movement and activity, breathing exercises, visual schedules, predictable routines, noise-reducing headphones, tactile or fidget tools, and support from professionals.
What if I don't notice a difference right away?
Individual experiences vary, and TouchPoints are not a guarantee for every person. If you're not seeing the effect you expected, try a different setting or wear location, and consider reaching out to our support team at hello@thetouchpointsolution.com — we're happy to help troubleshoot.
Shipping
Where do you ship?
We currently ship to the United States and Canada.
How long does shipping take?
TouchPoints orders typically ship within 1 business day, and arrive within 3-5 business days depending on your location.
Items from the TouchPoints Collective ship directly from our partner brands, so shipping times may vary by brand. If your order includes TouchPoints and Collective items, or items from more than one brand, you may receive separate packages with separate tracking numbers.
Do you ship internationally?
Not at this time.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link. If your order includes TouchPoints Collective items, you may receive a separate tracking email for each package.
What if my order arrives damaged or incorrect?
Contact us at hello@thetouchpointsolution.com with your order number and a photo of the item, and we'll make it right.
Payments & Refunds
What payment methods do you accept?
We accept all major credit cards.
Do TouchPoints come with a warranty?
Yes. Every TouchPoints purchase includes a limited manufacturer's warranty covering manufacturer defects on devices for 12 months and on accessories for 30 days. Be sure to register your TouchPoints within 30 days of receipt to activate coverage. Full details are on our Warranty Policy & Terms page.
Can I add accidental damage protection?
Yes. We partner with CPS to offer CPS Warranties, which add accidental damage protection with a $0 deductible. Select a plan on the product page before adding it to your cart, or email hello@thetouchpointsolution.com within 30 days of your purchase to add one.
CPS plans are available for both TouchPoints and TouchPoints Collective items, but each product needs its own plan. Learn more on our Warranty Policy & Terms page.
What is your return/refund policy for TouchPoints?
You have 30 days from the day your order arrives to return TouchPoints products for a full refund, as long as they're still in original, like-new condition. Here's how it works.
Returning a TouchPoints Collective item? Collective items ship from our partner brands, so returns work a little differently. Email hello@thetouchpointsolution.com with your order number, and we'll work with the brand. Once the brand refunds us, we'll refund you automatically.
The guarantee
- You have 30 days from the date you receive your package to request a return — after that, all sales are final.
- Products must come back in their original packaging, undamaged, and in like-new condition.
- Every return needs an RMA (Return Merchandise Authorization) number before it ships back to us.
How to return something
- Submit a return request through our return request form.
- Our Customer Service team will email you an RMA number along with return shipping instructions.
- Pack your item back up and ship it using the instructions provided.
We ask you to wait for your RMA number before shipping anything back — returns sent without one are subject to a 10% handling fee, and we can't guarantee they'll be processed.
What to expect
- Refunds are processed within 4 weeks of us receiving your return.
- Return shipping costs are deducted from your refund.
- Original shipping and handling charges are non-refundable.
- For international orders, customs, duties, and VAT are non-refundable.
How do I request a return or refund for TouchPoints?
Submit a request through our return request form, and our team will send you an RMA number and instructions. For TouchPoints Collective items, email hello@thetouchpointsolution.com instead.
Do you offer any discounts?
Yes — new subscribers get 10% off their first order when they join our community. We also offer military and educator discounts. Email hello@thetouchpointsolution.com to redeem a military or educator discount.
TouchPoints Collective
What is the TouchPoints Collective?
The TouchPoints Collective is a curated selection of sensory-friendly clothing, comfort items, play kits, and books from partner brands, chosen to complement TouchPoints.
How do Collective items ship?
Collective items ship directly from the brand that makes them. If your order includes TouchPoints and Collective items, or items from more than one brand, you may receive separate packages with separate tracking numbers. Shipping times may vary by brand.
How do I return a Collective item?
Email hello@thetouchpointsolution.com with your order number and the item you'd like to return. We'll work with the brand and let you know your options.
When will I receive my refund for a Collective item?
Once the brand processes your return and issues the refund to us, we'll refund you automatically. There's no need to follow up.
Can I add a CPS Warranty to Collective items?
Yes. Collective items can be protected with a CPS Warranty, but they need their own plan. A plan on your TouchPoints won't cover Collective items in the same order. Select a plan on the Collective product's page before adding it to your cart. See our Warranty Policy & Terms page for details.
I have a question about a Collective product (sizing, materials, care).
Email us at hello@thetouchpointsolution.com and we'll get you an answer, checking with the brand directly if needed.
Want to reach the brand directly?
For product questions, you can also contact our Collective brands:
For returns and refunds, please contact us rather than the brand, so we can make sure your refund is processed.