Warranty Policy & Terms
Every TouchPoints purchase includes a limited manufacturer's warranty. For extra peace of mind, you can add a CPS Warranty for accidental damage protection on TouchPoints and TouchPoints Collective items.
Your Coverage Options
Included with every TouchPoints purchase
- Manufacturer defects on devices for 12 months
- Manufacturer defects on accessories for 30 days
- Free shipping on warranty claims (U.S. & Canada)
- Registration required within 30 days
Separate purchase, available at checkout or within 30 days
- Accidental damage protection
- Covers TouchPoints and TouchPoints Collective items
- $0 deductible
- Transferable to a new owner
Limited Manufacturer's Warranty
Included with every TouchPoints purchase
Free replacements for manufacturer defects in devices for 12 months from the date of purchase.1
Free shipping on manufacturer's warranty claims within the U.S. and Canada.2
Free replacement for manufacturer defects on accessories for 30 days from the date of purchase.3
Limitations and exclusions apply. The manufacturer's warranty covers TouchPoints devices and accessories only; TouchPoints Collective items are not included.
TouchPoints provides up to 2 complimentary replacements for manufacturer defects within 12 months of the original purchase. This coverage period begins on the date of purchase and does not reset with replacement parts. Accidental damage, loss, and theft are not covered under this warranty. All products must be registered within 30 days of receipt to qualify for coverage. Troubleshooting may be required before replacements are issued. Customers must submit a photo of the serial numbers on the back of the device, which must match the registered product. A prepaid return label will be provided for returning faulty devices, and the return must be completed within 7 calendar days to avoid an $89 fee. Continued coverage requires registration of replacement devices within 30 days of receipt.
Each manufacturer's warranty claim includes free shipping within the U.S. and Canada. Orders shipped to Canada may incur customs and duties fees, which the customer is responsible for depending on the order size.
One set of replacement accessories for manufacturer defects is provided at no charge within 30 days of the original purchase. Troubleshooting or a photo of the faulty accessories may be required. The faulty accessories must correspond with the registered TouchPoints. Replacements will be of the same product; if an accessory is discontinued or out of stock, options of equal value will be offered.
Filing a Manufacturer's Warranty Claim
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1
Register your TouchPoints
Register within 30 days of purchase using our product registration form.
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2
Email us the details
Send hello@thetouchpointsolution.com a description of the issue and a photo of the back of the device. Include the email used to place your order or your original order number.
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3
We'll get you back up and running
A customer experience representative will reach out within 48 business hours to make sure you have working TouchPoints.
Accidental Protection with CPS Warranty
Separate purchase required
TouchPoint Solution partners with CPS to offer upgraded protection that goes beyond the manufacturer's warranty, including accidental damage coverage.
CPS Warranties are available for both TouchPoints and TouchPoints Collective items, but each product needs its own plan. A CPS plan added to your TouchPoints does not cover Collective items in the same order, so be sure to add a separate plan to any Collective item you'd like protected.
If the product fails, you'll be reimbursed for what you paid for it, minus shipping and tax. Covers a one-time replacement of the covered product.
Free repair coverage, including parts and labor, any time during your plan, for up to three years depending on the plan you choose. If it can't be fixed, it will be replaced.
How can I purchase a CPS Warranty?
Warranty options are available as an add-on on each product's page. Select your preferred option before adding the product to your cart.
Can I purchase a CPS Warranty after I've ordered?
Yes. You can add a CPS Warranty within 30 days of your purchase. Email hello@thetouchpointsolution.com and we'll help you add one.
Do I need separate plans for TouchPoints and Collective items?
Yes. Each product needs its own CPS plan. A plan on your TouchPoints covers only your TouchPoints, and a plan on a Collective item covers only that item.
Is a CPS Warranty just an extension of the manufacturer's warranty?
No, it's an upgrade. A CPS Warranty adds benefits the manufacturer's warranty doesn't offer, like accidental damage protection and free shipping.
What's the difference between a Replacement Plan and a Repair Plan?
A Replacement Plan is available for products under $150. If the product fails, you'll be reimbursed for what you paid for it, minus shipping and tax.
A Repair Plan is for products over $150 and offers free repair coverage any time during the life of your plan. If it can't be fixed, it will be replaced.
How am I covered?
A Replacement Plan provides a one-time replacement of the covered product. A Repair Plan covers you for up to three years, depending on the plan you purchase, including parts and labor for required repairs.
When does my CPS coverage start?
Coverage begins on the 31st calendar day after you purchase your product.
Can I transfer my plan to a new owner?
Yes. CPS Warranties are transferable between owners.
Is my product covered if it's lost or stolen?
No. CPS Warranties do not cover lost or stolen products.
Is there a deductible?
No. Both Replacement Plans and Repair Plans have a $0 deductible.
Filing a CPS Claim
If your product breaks, contact CPS directly in any of these ways:
A little care goes a long way. Following our safety and care tips helps keep your TouchPoints working well, so you can focus on feeling calm and supported.
Visit the Safety & Care page