Returns & Refunds Policy
You have 30 days from the day your order arrives to return TouchPoints products for a full refund, as long as they're still in original, like-new condition.
Request a ReturnThe Guarantee
You have 30 days from the date you receive your package to request a return. After that, all sales are final.
Products must come back in their original packaging, undamaged, and in like-new condition.
Every return needs an RMA (Return Merchandise Authorization) number before it ships back to us.
How to Return Something
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1
Submit a request
Fill out our return request form.
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2
Get your RMA number
Our Customer Service team will email you an RMA number along with return shipping instructions.
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3
Ship it back
Pack your item back up and ship it using the instructions provided.
What to Expect
- Refunds are processed within 4 weeks of us receiving your return.
- Return shipping costs are deducted from your refund.
- Original shipping and handling charges are non-refundable.
- For international orders, customs, duties, and VAT are non-refundable.
TouchPoints Collective Items
Items from the TouchPoints Collective ship directly from our partner brands, so returns work a little differently.
Email hello@thetouchpointsolution.com with your order number and the item you'd like to return, and we'll work with the brand and let you know your options.
Once the brand processes your return and issues the refund to us, we'll refund you automatically. There's no need to follow up.
Defective or Damaged After 30 Days?
Returns are for unwanted items within 30 days. If something isn't working, your warranty may cover it instead.
Manufacturer's warranty: TouchPoints include free replacements for manufacturer defects on devices for 12 months and on accessories for 30 days. Registration within 30 days is required.
CPS Warranty: If you added a CPS plan, accidental damage is covered with a $0 deductible. File claims directly with CPS at cpscentral.com, cs@cpscentral.com, or 800-905-0443. TouchPoints and Collective items each need their own plan.